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GTRF Client Services Manager (GCB5)

HSBC Vietnam
Updated: 23/02/2021

Employment Information

  • Work location: Ho Chi Minh


  • Industry: Banking

    Deadline to apply:

  • Level: Manager

Job requirement

The jobholder is responsible for leadership of the Client services team in GTRF Vietnam to

  • Define and execute Vietnam GTRF Client Services strategy and operating model, aligned with the global GTRF CS target operating model.
  • Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on transaction related queries, proactive management of GTRF client service performance and increased clients’ usage of self-serve solutions.
  • Act as escalation point for CS and ensure client satisfaction by leading the CS teams across Vietnam to render consistently excellent and market leading service.
  • Drive collaboration with Transaction Services, internal stakeholders, Business Development, Relationship Managers and other external units on service performance, initiatives and issues.
  • Collaborate with the Country Head of GTRF Services and Global Head of GTRF CS in driving a culture of long term, high quality needs-based solutions for clients, setting a market leading standard for service and client experience.
  • Work effectively with internal stakeholders, balance processes/services between team resources and business demands, ensuring best services to be offered to clients.

Job requirement

To be successful in the role, you should meet the following requirements:

  • Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance.
  • Ability to lead and motivate other managers and staff, employing appropriate management styles to achieve objectives.
  • Ability to use strong judgmental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output.
  • University degree supporting Financial Services, Business Operation, Process service or equivalent experience in a related field.
  • Knowledge of HSBC’s organization structure, business products/ solutions particularly GTRF and eChannels, operations and systems/processes is desirable.
  • Excellent interpersonal skills, including verbal and written communication skills (in English and local language) as well as negotiating and influencing.
  • Minimum 5-7 years experience in leadership, strategic implementation and/or operational management of client service and/or sales functions.
  • Demonstrated ability to multitask and work independently, as well as work collaboratively with other local/ regional/ global teams.
  • Ability to manage in a crisis; making good and timely decisions in tough situations.

More Information

  • Job type: Permanent

Company Overview

HSBC Vietnam

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GTRF Client Services Manager (GCB5)

HSBC Vietnam