Assist the Management in cultivating excellent customer experience in three key pillars: (a) strengthen driver engagement, (b) enforce threshold quality, and (c) support GC/GT operations at Grab Driver Centre.
The day-to-day activities:
Achieve customer service excellence (maximize NPS), through 3 pillars:
Strengthen driver engagement through communication (in conjunction with Marketing/Communications)
Assist to achieve minimum threshold quality through effective training & counselling sessions, supporting GC operations nationwide
Manage daily operations at GDC to ensure smooth operations of GDC supporting GC/GT Operations
Assist to manage GDC team of 15+ Grabbers
The must haves:
Minimum Diploma or equivalent
Diploma/Degree in public relations/mass communication would be added advantage
Good computer skills (words, worksheet & presentation)
Able to conduct training sessions would be an added advantage
Supervisory position leading customer service experience staff will be an added advantage
Ability to work independently with minimal supervision
Ability to handle inquiry/difficult customer and situation in professional manner
Ability to establish effective communications & good interpersonal skills
