To ensure daily operations at the training centre runs smoothly, which includes answering driver’s queries and to ensure safe environment while upholding Grab’s vision and values.
Work hand in hand with GDC support & Driver Engagement Specialist to ensure weekly driver activation target is met.
The day-to-day activities:
Maintain clean and safe reception area at Grab Driver Center.
Attends to enquiries from drivers and assign appropriate ticketing.
Assist with administrative task and any other duties delegated by the team.
Greet and meet all internal and external customers with friendly disposition & professionalism.
Manage the recruitment email to ensure all emails are replied to promptly and driver concerns are addressed.
Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
Provide periodic feedback to the team and maintain a continuous improvement culture.
Work on GDC process enhancement.
The must haves:
Diploma/Degree certificate or equivalent.
Process-oriented, Presentation Skills, Conflict management, ability to converse in English and Bahasa Malaysia, Excel/Powerpoint. Proficiency in Mandarin will be added advantage.
Customer Service, Training, Sales, Team Player.
Friendly and helpful disposition.
Able to multi task, prioritize and work under pressure.
Common sense, good initiative & pro-active attitude to pre-empt & address issues.
Highly driven, independent, responsible and patience.
Attentive to detail and accuracy.
High problem solving skill and risk management skill.
