Front Officer Supervisor

Engaging leadership that inspires and empowers the Front Desk staff.

Proactively communicates guidelines for staff that shapes the unparalleled standards expected.

Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.

Oversee facility and equipment in the responsible areas to make sure they are in complete working order.

Execute training programs and tools at Front Desk that addresses room availability, revenue, rate and selling strategies that can maximize occupancy.

Produces regular and special reports; maintains required records and files.

Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.

Trains, motivate, and provide on-going communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability.

Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.

Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.

Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.

Creates and maintains a refined yet welcoming guest registration experience, efficient and accurate cashiering functions and exceeds guests expressed and unexpressed needs.