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Front Office Manager (Healthcare)

Công Ty TNHH CityClinic Việt Nam
Updated: 04/08/2025

Employment Information

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

Responsibilities & Workforce Planning

  • Manage and oversee daily clinic operations.

  • Lead and develop the existing clinic team.

  • Assign tasks, schedule shifts, and ensure adequate staffing.

  • Train staff, set and track KPIs.

  • Recruit staff in collaboration with HR when needed.

  • Coordinate corporate health check-up planning.

Workflow & Facility Management

  • Manage patient flow and reduce waiting times.

  • Ensure accurate and complete patient records.

  • Organize sample collection and optimize clinic capacity.

  • Maintain cleanliness and ensure equipment is fully operational.

Customer Service & Communication

  • Handle complaints and ensure patient confidentiality.

  • Communicate schedule or process changes to clients.

  • Maintain coordination with internal departments and corporate clients.

Financial Performance

  • Achieve retail and corporate revenue targets.

  • Complete service documentation and billing processes.

  • Retain existing clients and acquire new ones.

Leadership

  • Lead and align the clinic team with CityClinic’s overall operations.

  • Make effective decisions and manage daily business activities.

Job requirement

  • Minimum 3 years of management experience, preferably in healthcare (clinic/hospital).

  • Proven experience in clinic operations and setup.

  • Proficient in English with strong communication skills (MUST)

  • Skilled in recruitment, training, and personnel management.

  • Strong ability to work under pressure and manage multiple projects.

  • Solid leadership and decision-making skills.

  • Knowledge of labor laws, safety, and health regulations.

  • Strong commitment to customer service and professionalism.

More Information

  • Qualification: Bachelor
  • Age: Unlimited
  • Job type: Permanent

Company Overview

Công Ty TNHH CityClinic Việt Nam

https://www.careplusvn.com/ Number of employees: 100-499

CarePlus là hệ thống phòng khám theo tiêu chuẩn quốc tế, được đầu tư 100% vốn nước ngoài.  Cung cấp dịch vụ chăm sóc sức khỏe ngoại trú chất lượng cao,... View more

Front Office Manager (Healthcare)

Công Ty TNHH CityClinic Việt Nam