Front Office Manager - Alba & Alba Spa Hotels

OPENASIA GROUP

Updated: 11/05/2018

To manage, plan, organize, control and manage the smooth and efficient running of the Front Office Department and all related Guest services.
Achieving maximum room sales, total guest satisfaction and must adhere to all the company policy and procedures
Select, hire and train employees to meet the hotel required standards of service and hospitality.
Maintaining an annual leave roster for high& low occupancy periods.
Do a daily inspection and control to all Front Office sections, ensure that Front Office employees perform their daily duties according to required standards.
Ensure that the business objectives are met i.e. room sales, guest satisfaction…
Monitor and control guest’s credit status to ensure that payment is collectable and received on time.
Perform a regular follow up for pending payments to ensure that they are collected.
To assist and contribute on the Room Occupancy and Average Rate Forecast.
To assist the Sales Team on business leads and hotel trends.
Monitor all daily reports accuracy and timely submission, provide necessary input to determine room rate, business segmentation and structure.
Maintain a close and supportive relationship with all other departments.
To prepare the departmental budget and effectively control all department costs as per the budget.
Respond to customer inquiries or complaints.
Exceed guest expectations
Maintain client databases.
Send the report weekly/monthly/yearly to GM
Performing other duties that may be assigned by GM.

OPENASIA GROUP 43 Nguyễn Thượng Hiền, Quận Hai Bà Trưng, Hà Nội Contact person: Nguyen Cuu Anh Thi

http://jobs.openasiagroup.com Number of employees: More than 1500

Trụ sở chính 43 Nguyễn Thượng Hiền, Quận Hai Bà Trưng, TP. Hà nội, Việt Nam Tel: +84 4 3974 3847 ... View more

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