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FIELD SERVICE MANAGER

RICOH VIETNAM COMPANY LIMITED
Ngày cập nhật: 09/06/2021

Thông tin tuyển dụng

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Mô tả công việc

  • Leading and supervising, assign and allocate jobs for the team of customer service.
  • Propose the ideas for self-performance improvement as well as customer service quality improvement.
  • Establish and maintain high customer relations to ensure customer satisfaction.
  • Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.
  • Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximize customer operational performance by providing help desk resources and advice, resolving problems.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Learning about products and services and keeping up to date with changes.
  • Work closely with Sales and Marketing department.
  • Other tasks assigned by Service General Manager
  • Other technical related activities

Yêu cầu công việc

Experience Requirements:

  • At least 3+ years of managerial experience in technology-based service.
  • Experience in copier/printer/printing industry or relevant the advantage
  • Experience in both hardware and software services delivery, maintenance, and consultant

Competency:

  • Leadership skills, critical thinking, and result oriented mindset.
  • Strong presentation analytical mind and problem-solving skills, results & quality oriented
  • Customer-centric, wining spirit mindset
  • Proficient in spoken and written English
  • Proficient in Microsoft Office and computer application.
  • Professional customer service skills
  • Excellent verbal and written communication skills
  • Ability to work effectively within a team and independently.
  • Mature, dynamic, and proactive

Thông tin khác

  • Bằng cấp: Postgraduate
  • Độ tuổi: 30 - 45
  • Giới tính: Nam
  • Hình thức: Nhân viên chính thức
  • Thử việc: 2 months
  • Thời gian làm việc: Monday - Friday
  • Thời vụ/ Nghề tự do: Oversea training on technical skills with international standards
  • Đồng nghiệp: Work in an international, dynamic, and professional environment.
  • Phúc lợi: Attractive salary, commission, performance bonus, allowance package
  • Phụ cấp khác: Insurance as Vietnam’s labour code & extra accident/medical insurance

Giới thiệu về công ty

RICOH VIETNAM COMPANY LIMITED

http://ricoh.com.vn

Ricoh named a Leader in the IDC MarketScape for worldwide contractual print and document services.  Ricoh is empowering digital workplaces using... Xem thêm

Việc làm tương tự

FIELD SERVICE MANAGER

RICOH VIETNAM COMPANY LIMITED