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FIELD SERVICE MANAGER

RICOH VIETNAM COMPANY LIMITED
Updated: 09/06/2021

Employment Information

Benefits

  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

  • Leading and supervising, assign and allocate jobs for the team of customer service.
  • Propose the ideas for self-performance improvement as well as customer service quality improvement.
  • Establish and maintain high customer relations to ensure customer satisfaction.
  • Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.
  • Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximize customer operational performance by providing help desk resources and advice, resolving problems.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Learning about products and services and keeping up to date with changes.
  • Work closely with Sales and Marketing department.
  • Other tasks assigned by Service General Manager
  • Other technical related activities

Job requirement

Experience Requirements:

  • At least 3+ years of managerial experience in technology-based service.
  • Experience in copier/printer/printing industry or relevant the advantage
  • Experience in both hardware and software services delivery, maintenance, and consultant

Competency:

  • Leadership skills, critical thinking, and result oriented mindset.
  • Strong presentation analytical mind and problem-solving skills, results & quality oriented
  • Customer-centric, wining spirit mindset
  • Proficient in spoken and written English
  • Proficient in Microsoft Office and computer application.
  • Professional customer service skills
  • Excellent verbal and written communication skills
  • Ability to work effectively within a team and independently.
  • Mature, dynamic, and proactive

More Information

  • Qualification: Postgraduate
  • Age: 30 - 45
  • job_jobs_detail_job_gender: Male
  • Job type: Permanent
  • Probation time: 2 months
  • Working time: Monday - Friday
  • Training opportunities: Oversea training on technical skills with international standards
  • Colleagues: Work in an international, dynamic, and professional environment.
  • Benefits: Attractive salary, commission, performance bonus, allowance package
  • Other extras: Insurance as Vietnam’s labour code & extra accident/medical insurance

Company Overview

RICOH VIETNAM COMPANY LIMITED

http://ricoh.com.vn

Ricoh named a Leader in the IDC MarketScape for worldwide contractual print and document services.  Ricoh is empowering digital workplaces using... View more

FIELD SERVICE MANAGER

RICOH VIETNAM COMPANY LIMITED