Field Application Engineer

Technical Support and Troubleshooting:

• Provide on-site and remote technical support for Gremsy Gimbals and Payload systems.

• Diagnose and resolve hardware, firmware, and software issues related to gimbal stabilization, payload integration operation

• Support testing and troubleshooting of payloads in various field conditions.

System Integration:

• Assist customers in the integration of gimbals and payloads with UAV platforms, including wiring, communication protocols and control software.

• Configure and optimize payloads such as cameras, LiDAR, or multispectral sensors for specific applications (e.g., mapping, inspection, surveying).

Pre-sales and Post-sales Support:

• Work closely with the sales team to provide technical expertise during pre-sales activities, including product demonstrations and consultations.

• Deliver post-sales training to customers on the operation and maintenance of gimbal and payload system.

Collaboration with R&D:

• Collect and communicate customer feedback to the product development and R&D teams to improve product features and performance.

• Test and validate new hardware and firmware updates before deployment to customers.

Documentation and Reporting:

• Prepare detailed technical documentation, including user manuals, installation guides, and troubleshooting workflows.

• Maintain accurate records of customer interactions and support cases to ensure high-quality service.

Customer Relationship Management:

• Build and maintain strong relationships with customers, ensuring satisfaction with product performance and support services.

• Act as a technical consultant to help customers achieve their project objectives using UAV and Gremsy Gimbal Payload systems.

Field Testing and Travel:

• Conduct on-site field tests to validate payload performance under real-world conditions.

• Travel to customer sites or field locations to provide hands-on support, training, and troubleshooting.