Executive, Strategic Supply – Credit Control & Collection

Get to know our Team:

• At Strategic Supply team, creating and maintaining a sustainable fleet of long term drivers in Grabcar platform is our top priority.
• We are working with automotive car finance companies and automotive dealers to offer promotional packages for GrabCar drivers.
• Source for exclusive privilege of car rental package for drivers.
• In return, the drivers will work closely with GRAB and support GRAB’s events or marketing promotions.

Get to know the Role:

• Identify areas for drivers’ KPI improvement
• Evaluate the driver service experience
• Develop and maintain excellent relations with new and existing drivers resulting in increased total online driver, active driver and completed jobs
• Design programs to win back, reward and retain drivers

The day-to-day activities:

• Driver performance management – Monitor & manage the performance of the group of drivers under custodian
• Rental Collection – Follow up with drivers on rental payment
• Event Co-coordinator – engage drivers for participation on marketing events
• Call & liaise closely with drivers/ marketing team before & after events (troubleshoot)
• Pre & post event reporting
• Prepare documents for repossession
• Monitor drivers with fleet management system
• Assist in repossession process

The must haves:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives specializing in Customer Service or equivalent.
• Full-Time position(s) available.