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Education Planner (Tư Vấn Định Hướng Giáo Dục)

Job requirement

  • Maintaining positive & sustainable relationships with current ila customers (parents & students) for re-enrolments.
  • Generating new relationships with potential customers (new enrolment)
  • Identifying opportunities for greater profits from current customers.
  • Being the all-in-one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction.
  • Being in charge of all activities related to their customers in ILA to ensure that they receive high quality services and values from ILA
  • Other tasks related to their sales & care activities in their centres assigned by RM/RS.
  • Consult new/current customers of long life education plan

-Understand customers’ needs and financial capabilities.

-Design & consult a personalized education plan match with each customer’s needs & financial capabilities.

-Follow up & support to ensure our commitment

  • Arrange new students into new classes/current classes

-Find the most suitable classes that match with students’ requirements.

-Convince students to put them into those suitable classes.

-Follow up with Academic team to ensure full support for customers.

  • Maintain the high quality customer sales & care service

-Work closely with RM/SM/AM to ensure customers’ satisfaction during the time they are with ILA

-Handle customers’ queries/problems/issues promptly and effectively.

-Follow up to ensure the personalized education plan to be implemented properly from both ila and customers.

-Receive the CSS to follow up & take care their own accounts better

Job requirement

  • Proven experience/knowledge and high interest as a Client Relationship oriented person.
  • Sales experience/sales-driven, customer experience/customer service-oriented and proactively sales result-oriented mindsets are required.
  • Problem-solving skills & attitude.
  • Excellent communication skills.
  • Attitude for fostering positive relationships with current customers and new customers.
  • Teamwork and collaboration oriented.
  • Fluently in English.
  • BA or equivalent degree.


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