Part of the Central Operations Team for GrabFood Indonesia which supports overall Operational activities for the rapidly growing GrabFood business, across all cities in Indonesia
Team works closely with GrabFood leadership team, to design, build, implement and improve operational processes that support and strengthen the business
Get to know the Role:
Responsible for planning, leading and executing strong operational plans to effectively scale Eater Operations projects and improve the Eater App experience for GrabFood Indonesia.
Responsible for Eater Operations metrics to improve eater experience and ensure growth targets are achieved
Using strong analytical and problem solving skills and business acumen to properly identify other opportunities that the business can further focus on to ensure growth targets are achieved, and then leading those efforts
Lead the operational work-stream for product feature roll-outs and improvements that impact the Eater Experience for GrabFood
Managing team of 2-3 people to drive the eater experience forward for GrabFood Indonesia
Work closely with in-country / city teams and regional stakeholders within Operations, Product and Marketing Teams to ensure best practices are shared and executed upon
The day-to-day activities:
Functional
Eater Operations projects include improving photo coverage and quality, restaurant tagging, content quality for customers using GrabFood App.
Using internal GrabFood data to identify areas for improvement and work with operations, product, analytics and data science teams to improve content quality for GrabFood
People
Managing and leading small team to improve Eater Experience
The must haves:
Bachelor (and/or) degree and fluent in Bahasa and English
Must be able to use Excel and be comfortable analyzing large data sets
Minimum of 3-5 years experience with start-up/tech, operations, e-commerce, marketing or management consulting background
Applicants must have a good balance of interpersonal and analytical skills to be successful
Applicants must demonstrate exemplary project and operations management skills, as well as an ability to combine big picture thinking with understanding details
Ability to work independently and deal effectively with complex, changing and ambiguous environment
Ability to communicate clearly to different stakeholders
Able to propose/ make key decisions or provide solid recommendations based on data & analytical thinking and insights
Entrepreneurial & resourceful – able to put on different hats; goal is to achieve targets with a “can-do” attitude
