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E-Commerce Operations Executive

E-Commerce Operations Executive

CÔNG TY TNHH THỜI TRANG VÀ MỸ PHẨM ÂU CHÂU
Updated: 30/09/2025
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Employment Information

  • Work location: Ho Chi Minh

    Salary:

  • Industry: Retail / Wholesale

    Deadline to apply:

  • Level: Experienced (Non - Manager)

    Experience:

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
  • CLB thể thao

Job requirement

  • Operations: Monitor operations excellence and provide cross function improvement plans.
  • Sale: Monitor & optimize the performance of external sales channel.
  • Systems and data sponsor: Point of contact for feature improvement to improve the traceability and the efficiency of actions performed inside of systems by data, and inventory.
  • Costs: Monitor e-commerce cost centers and provide cross function improvement plans to further improve the profitability of e-commerce operations.
  • Third-party: Manage relationship with third-party companies (packaging, storage, logistics, payment gateway) in terms of contract, quality, timeliness, and pricing of services.
  • Store/Warehouse operations: Resolution of bill discrepancy between Prism and Magento. Training for stores on usage of Prism E-com function.
  • Packaging: Strategy and procurement.
  • Refund: Cross check issue, revenue, orders, and processing refund to customer.
  • Issue resolution: Ensure all incoming requests from customers are acknowledged, owned, handled within agreed time, and handled leaving a good customer experience.
  • Feedback: Collect feedback across channels and propose an action plan to improve customer experience via cross functional initiatives.
  • Others task from manager’s request.

Job requirement

  • Understanding of order management/customer fulfilment in an e-commerce context.
  • Familiar with data management.
  • Experience in customer service management.
  • Knowledge of online technologies and their use in delivering customer and business benefits.
  • Ability to develop relationships with appropriate teams regarding delivery processes.
  • Previous experience in digital agency/ ecom market placement or retail is advantage.
  • Experience using MS Office: Word, Excel, PowerPoint excellence.
  • Good command of English.

More Information

  • Qualification: Bachelor
  • Age: Unlimited
  • Job type: Permanent

Company Overview

E-Commerce Operations Executive

CÔNG TY TNHH THỜI TRANG VÀ MỸ PHẨM ÂU CHÂU

https://www.acfc.com.vn/ Number of employees: 1.000-4.999

Au Chau Fashion And Cosmetic Co., Ltd. (ACFC) is a subsidiary of Imex Pan Pacific (IPP) Group, specializing in distributing famous international brands in... View more

E-Commerce Operations Executive

CÔNG TY TNHH THỜI TRANG VÀ MỸ PHẨM ÂU CHÂU

APPLY NOW
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