E-commerce Operations Associate

About the Company:

AIRR Labs is a fast-growing E-commerce & Social Commerce enabler in Southeast Asia, helping brands accelerate growth across platforms such as Shopee, Lazada, and TikTok. We provide end-to-end solutions covering brand strategy, store operations, performance marketing, creative content, and social commerce execution.

At AIRR Labs, we work closely with brands to build sustainable online businesses through data-driven strategies, strong execution, and deep platform expertise—empowering brands to connect with consumers in more meaningful and effective ways.

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About the Role

As a Ecommerce Operations Associate, you will play a key role in driving the day-to-day commercial performance and operational excellence of brand stores across e-commerce platforms.

This role will handle store operations, campaign execution and support the Digital Brand Manager in driving growth, optimizing performance, and ensuring strong cross-functional alignment.

You are expected to think commercially, execute at a high standard, and proactively identify opportunities to improve store performance and operational efficiency.

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Requirements:

Store Operations & Merchandising Excellence

• Own end-to-end store operations and merchandising for assigned brands across Shopee, Lazada, and TikTok.
• Lead optimization of product listings, content, visuals, pricing, promotions, and assortment to drive conversion and sales growth.
• Ensure best-in-class store hygiene, content freshness, and consistency in line with brand and platform guidelines.

Campaign Execution & Commercial Support

• Support the Digital Brand Manager in planning and executing platform campaigns, promotions, and key commercial initiatives.
• Ensure campaign readiness across content, pricing, inventory, and operations to maximize performance and ROI.
• Monitor campaign results, analyze performance gaps, and propose optimization actions.

Performance Monitoring & Analysis

• Track store KPIs including traffic, conversion rate, sales, and operational metrics.
• Analyze performance trends to identify growth opportunities, risks, and improvement areas.
• Translate data insights into clear recommendations and actionable execution plans.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, E-commerce, or related fields.
• At least 2+ years of experience in E-commerce Store Operations, Key Account Management, or related roles at brands, platforms, or e-commerce enablers.
• Strong hands-on experience with Shopee, Lazada, and/or TikTok Shop operations and campaign mechanics.
• Solid understanding of e-commerce merchandising, pricing logic, and conversion optimization.
• Strong analytical skills with the ability to interpret performance data and drive actionable improvements.
• Excellent coordination, communication, and stakeholder management skills.
• High ownership mindset, attention to detail, and ability to thrive in a fast-paced, performance-driven environment.

• Qualification: Bachelor
• Age: 23 - 30
• Job type: Permanent