E-commerce Manager

Responsibilities

• Develop and implement the online commercial strategy for the hotel complex.
• Manage relationships with online travel websites, ensuring accurate content, pricing, and promotions.
• Oversee the performance of the hotel website, ensuring it is user-friendly, search engine optimized, and designed to convert visitors into bookings.
• Coordinate online advertising, paid search campaigns, display ads, and remarketing initiatives.
• Monitor and report on digital marketing performance, online booking trends, and return on investment.
• Ensure pricing accuracy and availability across all online channels in coordination with the revenue team.
• Collaborate with designers, photographers, and marketing agencies to maintain high-quality visual and written content.
• Stay up to date with digital trends and technologies in hospitality to maintain a competitive edge.
• Monitor daily and weekly booking trends, cancellations, and room occupancy.
• Prepare reports that track performance compared to budget and forecast.
• Analyze historical data and competitor information to recommend pricing strategies.
• Maintain rate integrity and accuracy across all reservation systems and online platforms.
• Assist with demand forecasting and provide input for business planning.
• Support the preparation of business review presentations and strategy meetings.
• Review public promotions and packages to ensure profitability and competitiveness.
• Work with the sales, marketing, and reservations teams to align business goals.

Qualifications

• Minimum 3 years of experience in online marketing or e-commerce, revenue, data analysis, preferably in the hotel or travel industry.
• Strong knowledge of hotel booking systems, website management, and digital advertising tools.
• Excellent analytical skills and ability to interpret online performance data.
• Strong written and verbal communication in English.
• Strong numerical and analytical skills; ability to work with large data sets.
• Proficiency in Microsoft Excel and other data reporting tools.
• High attention to detail, accuracy, and deadlines.
• Detail-oriented with a creative mindset and strong project management skills.

• Job type: Permanent