In your role as a Payment Support Executive, you will:
- Support our customers' fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies;
- Clear the payment queues - (general) tickets related to payments, customers & taxi drivers on a daily basis;
- Run investigations regarding payments that are unsuccessful;
- Manually approve payments and update booking details;
- Liaise with other departments when required;
- Check on daily emails regularly;
- Ensure that work is completed in accordance with established procedures and standards;
- Acquire and update knowledge on procedures related to relevant processes;
- Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
- Process work as requested by Team Leader/Manager;
- Participate in team meetings, activities, promotes team spirit.
As our ideal candidate, you will:
- A Diploma or Degree holder in any relevant studies;
- At least a year of relevant working experience in customer/ client facing;
- A minimum of 2 years relevant working experience and a year in people management;
- Preferably Customer Service or Fraud Prevention experience;
- Knowledge of fraud will be an added advantage;
- Demonstrated proficiency with Microsoft Office, specifically Excel and Outlook;
- A strong critical and analytical thinking, time management, decision making and problem solving;
- Desire and ability to work in fast-paced, high-growth environment;
- Willing to work on 24/7 shift.
