GENERAL RESPONSIBILITIES:
- Include the following and are not limited to the detailed job specifications contained herein.
- Will be called upon to perform additional duties or job functions that can be performed as deemed necessary for this position.
- Job Description can be changed time to time to meet the business goals and operational realities without advance notice.
SCOPE OF WORK:
- Responsible for the effective operations of the assigned cluster (serviced apartments and office buildings), ensuring service excellence, tenant satisfaction, financial efficiency, and full legal compliance.
- Making decisions in line with Savills vision, objectives and standards whilst aligning with Landlord and Clients needs and objectives.
MAIN DUTIES:
1. Operations Management
- Oversee all operational aspects across assigned properties, buildings, including serviced apartments, serviced villas and office buildings.
- Ensure the daily operations of all departments including Housekeeping, Front Office, Engineering, Security, F&B, Landscaping, and supporting functions are conducted professionally, delivering the highest service quality to both tenants and Landlord.
- Develop and execute short-term and long-term operational strategies.
- Ensure international standards in safety, security, hygiene, and service.
- Develop and monitor SOPs and KPIs for each property.
- Manage weekly/monthly/quarterly report to Landlord.
2. Financial Management
- Manage budgets, control costs, and improve profitability.
- Ensure cost control and financial effectiveness of each property.
- Check, analyze P&L report regularly and provide improvement solutions.
3. Client & Stakeholder Management
- Maintain strong relationships with tenants and handle complex feedback or complaints effectively.
- Collaborate closely with the property owner, management board, and service providers to ensure overall operational effectiveness.
- Establish and uphold a professional image for the property and the company brand.
4. People Leadership
- Recruit, train, and develop the management and operations teams at each property.
- Foster a positive and high-performance work culture.
- Assess individual performance and develop career paths for key personnel.
5. Compliance & Continuous Improvement
- Ensure all operations comply with Vietnamese laws and internal standards.
- Implement process improvement initiatives to enhance service quality.
- Respond to and manage emergency or crisis situations effectively.
