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Director of Housekeeping

Công Ty TNHH Phát Triển Nam Hội An
Updated: 10/05/2019
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Employment Information

  • Work location: Quang Nam

    Salary:

  • Level: Director

Job requirement

  • Oversees and assists in the preparation and updates of the Housekeeping Departmental Operations Manual.
  • Oversees and assists in the preparation and updates of the Laundry Departmental Operations Manual.
  • Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
  • Reads and updates the Communications Log Books.
  • Ensures that individual production record book for all different linens processed on each shift are maintained and ensures that they are recorded on a daily basis.
  • Ensures the use new technology and equipment is explored and implemented wherever appropriate.
  • Ensures Housekeeping service standards are in accordance with the Operations Manual
  • Ensures all Housekeeping and Laundry associates deliver the brand promise and provide exceptional guest service at all times.
  • Ensures all Housekeeping and Laundry associates also provide excellent service to internal customers in other departments as appropriate.
  • Ensures that all Housekeeping and Laundry associates are aware of current promotions, policies and other important information.
  • Ensures that all Housekeeping and Laundry associates are familiar with the hotel’s products and services.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally, and frequently verifies that guests are receiving the best possible in-room service
  • Endorses all purchase requests and invoices for Housekeeping related expenses.
  • Ensures that the Laundry operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
  • Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
  • Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
  • Ensures Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
  • Assists in monthly reforecasting, as appropriate.
  • Assists in the preparation of the Annual Business Plan for Rooms.
  • Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information
  • Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
  • Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
  • Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.

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  • Be responsible for hotel flower arrangements.
  • Communicates with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.
  • Oversees the cleanliness of guest rooms and public areas.
  • Oversees the cleanliness of public and back-of-the house areas.
  • Works with vendors to provide uniforms for all hotel associates.
  • Ensures the proper handling and control of lost and found items.
  • Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager and/or Assistant Managers - Housekeeping.
  • Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
  • Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
  • Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

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  • Conducts monthly inventory checks on all operating equipment and supplies.
  • Controls the requisitioning, storage and careful usage of all operating equipment and supplies.
  • Ensures laundry charges for the day are posted into the point of sale system and operated correctly.
  • Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Ensures Housekeeping and Laundry associates work in a supportive and flexible manner with other departments
  • Oversees the recruitment and selection of all Housekeeping and Laundry associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
  • Oversees the punctuality and appearance of all Housekeeping and Laundry associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
  • Plans and implements effective learning programmes for all Housekeeping associates in coordination with the Learning Manager and Departmental Trainers.
  • Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
  • Develops the skills and effectiveness of all Housekeeping associates through the appropriate learning, coaching, and/or mentoring.
  • Be responsible for the skills and effectiveness of all Housekeeping associates.
  • Ensures work schedules reflect business needs and other key performance indicators.

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  • Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
  • Ensures associates have a complete understanding of and adhere to associate rules and regulations.
  • Ensures associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
  • Ensures standards as stated in the Operations Manuel are maintained by the associates.
  • Feedback the results of the Colleague Experience Survey and ensures that the relevant changes are implemented

Company Overview

Công Ty TNHH Phát Triển Nam Hội An

http://career.hoiana.com Number of employees: 25-99

Hoi An South Development Project is located in Thang Binh and Duy Xuyen District, Quang Nam Province. The Project includes nearly 1,000 hectares with total... View more

Director of Housekeeping

Công Ty TNHH Phát Triển Nam Hội An

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