Desktop Technician

-solid desktop support skills and understanding of desktop
support concepts

-able to install desktop operating systems.

-capable of connecting and installing desktop phones, and
printers for new users and desktop moves

-able to install and troubleshoot software,

-troubleshoot computer connectivity, printer issues, and
similar break/fix issues

-good phone skills

-good interpersonal skills, speaks fluent English and is
easy to understand

-quick to learn, willing and eager to learn new systems

-good documentation skills to create knowledge base articles
and “How To’s” about the regular day to day processes

-capable of working from and within our desktop support
systems (Web Help Desk and ServiceNow)

Experience and Knowledge Requirements:

Comfortable interacting with all end users including
executive level management

Knowledge of Sophos Products like Enterprise management
console

Strong Workstation hardware and software knowledge

Knowledge of:

Microsoft Office: Office 2016 including Outlook ,
Outlook 2010

Microsoft Exchange 365 – provisioning and managing

Microsoft Windows 7 and 10