Work location:
Salary:
IN YOUR ROLE AS A MANAGER, YOU WILL:
Accomplish human resources objectives by helping in recruitment, selecting, orienting, training, reviewing on a manager level (heads);
Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews and be involved in implementation and success monitoring;
Monitor growth and help to decide if recommended head count is feasible and is ideal against volume;
Budget quarterly forecasts of expenses in the CE side;
Help partner and benchmark current performance against outside;
Help provide strategic approach in terms of day-to-day operations such as performance management, mentoring, coaching;
Design operations playbook and coordinate with sub-groups such as training and quality and workforce for a better operations in a regional level;
Help identify gaps in processes and operations by analyzing data for the entire CE operations;
Help identify process improvements in a country level;
Provide insights and recommendations on how to improve performance by doing the SMART/SMARTER methodology.
AS OUR IDEAL CANDIDATE, YOU HAVE:
At least 7 years of working experience
A Bachelor’s degree preferably in Education, HR Communications, Business Studies;
At least 1 – 3 years experience as a Customer Service Manager, or above supporting Customer Service - 1 – 2 years experience in Customer Service Management;
A proven track record in regards to effective operations management and its success;
A natural leadership and has a strong sense of mentoring sensibilities;
Demonstrated a clear understanding of Customer Service concepts and practices;
A superior writing skills and must be a high-performing PC use and must be proficient in using MS Office specifically Powerpoint, Excel;
Ability to be task/team/deadline-oriented and be a team player;
High availability to travel and support our regional business.
Fluent at English
Grab Vietnam
