Deputy Agency Manager (logistics industry)

PURPOSE AND SCOPE

• As the Deputy Agency Manager, you are responsible for achieving the team’s Profits (GP and NP) and Revenue (REV) targets, increasing market share, and completing any assigned tasks. You collaborate with overseas agents, other departments and the parties involved on account management, sales activities, and preparing quotations for RFQs and bids. Your role includes enhancement of customer satisfaction and securing new business as well.
• You manage and motivate the team to develop new/existing customers and key accounts. You communicate company goals, safety practices, the deadlines, and assess their performance.
• You report to the superior authorities (Regional Senior Manager) regarding business growth, opportunities, and challenges

RESPONSIBILITY

• Performance Focus: Strive to achieve team and individual targets while delivering excellent service to customers.
• Quality Management: Organize, measure, and take corrective actions to ensure service quality meets customer requirements and service standards.
• Integrity and Compliance: Conduct business with the highest level of integrity and compliance.
• P&L Management: Manage Profit & Loss (P&L) to ensure cost efficiency.
• Customer Queries: Attend to all customer queries and respond promptly.
• Additional Duties: Perform other duties as assigned.
• Customer Care: Maintain and nurture relationships with current customers and businesses.

• Bachelor’s Degree: Foreign Trade or a similar diploma.
• Knowledge: Strong understanding of International Freight Forwarding.
• Business Acumen: Ability to reach sales targets with a strong business sense.
• Experience: Proficient in agency network, freight forwarding
• Sales Experience: Experience in both B2B and B2C sales.
• Sector Knowledge: Familiarity with the product sector and geographical territory.
• Client Management: Ability to manage and grow a client portfolio.
• Language Skills: Proficient in English, with good listening and speaking skills.
• Technical Skills: Familiarity with common computer software applications.
• Interpersonal Skills: Excellent interpersonal skills.
• Personal Attributes: Determination and ambition.
• Experience: Minimum of 2-3 years in logistics or a similar position.
• Preferred Background: Experience working for a well-known freight forwarding company is preferred.
• Organizational Skills: Strong organizational and time-management skills.
• Data Analysis: Proficient in data analysis.
• Budget Control: Experience in budget control.
• Experience: Minimum of 2-3 years in logistics or a similar position.
• Preferred Background: Experience working for a well-known freight forwarding company is preferred.

• Qualification: Bachelor
• Age: Unlimited
• Job type: Permanent