Walk-In Interview : Delivery Operations Associate, GrabFood
Please confirm your attendance by referring to this link : http://bit.ly/2RHfdZC
Date : 14th January 2019 (Monday)
Location : Bandar Utama
Address : Level 8, 1 First Avenue, Bandar Utama, 47800 Petaling Jaya, Selangor, Malaysia
Documentation to bring during the interview
- Updated Resume with 2 references
- Photocopy of Identification Card (NRIC)
- 3 Months' Payslips
- Offer Letter Of Current / Previous Employment
Get to know our Team:
- GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region’s #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.
Get to know the Role:
- Develop a deep understanding in how GrabFood’s processes, systems, and resources work, and how to use them to drive positive outcomes
- Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting by email and phone with tact and the utmost professionalism
- Go and above and beyond to ensure Delivery Partners feel valued as a partner
The day-to-day activities:
- Payments
- Prepare payments to our Delivery Partners for Finance to process and to liaise with customers on late payments
- Track and follow through on missing payments that are due to our Delivery Partners
- Prepare a weekly report of all payments made and owed to our Delivery Partners for management
- Delivery Partner Engagement
- Manage and redirect delivery partner support tickets to make sure it is handled in timely fashion, and log all discipline cases onto the system
- Monitor facebook and whatsapp, comms channels
- Assist in handling discipline and complaints cases related to our Delivery Partners
- Delivery Operations
- Place and track orders with vendors and suppliers to ensure full and on-time supplies
- Monitor inventory levels, forecast and make recommendations on stock purchases
- Liaise with relevant parties immediately, in the event of any shipment discrepancies or damages
- Ensure integrity of all records on payments, inventory, disciplinary cases etc.
- Participate in cross-functional projects within the team to drive process improvements or to share knowledge
The Must Haves:
- Proficient in written and spoken English and Bahasa Malaysia (Chinese would be a plus)
- 1-2 years' experience in Account Management, Operations, Finance or Customer Service
- A highly organised and detail oriented mindset
- Experience with ZenDesk, Zoho or any Customer Service Support systems is a plus
- Fresh graduates are encourage to apply.