GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region’s #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.
Get to know the Role:
Develop a deep understanding in how GrabFood’s processes, systems, and resources work, and how to use them to drive positive outcomes
Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting by email and phone with tact and the utmost professionalism
Go and above and beyond to ensure Delivery Partners feel valued as a partner
The day-to-day activities:
Payments
Prepare payments to our Delivery Partners for Finance to process and to liaise with customers on late payments
Track and follow through on missing payments that are due to our Delivery Partners
Prepare a weekly report of all payments made and owed to our Delivery Partners for management
Delivery Partner Engagement
Manage and redirect delivery partner support tickets to make sure it is handled in timely fashion, and log all discipline cases onto the system
Monitor facebook and whatsapp, comms channels
Assist in handling discipline and complaints cases related to our Delivery Partners
Delivery Operations
Place and track orders with vendors and suppliers to ensure full and on-time supplies
Monitor inventory levels, forecast and make recommendations on stock purchases
Liaise with relevant parties immediately, in the event of any shipment discrepancies or damages
Ensure integrity of all records on payments, inventory, disciplinary cases etc.
Participate in cross-functional projects within the team to drive process improvements or to share knowledge
The Must Haves:
Proficient in written and spoken English and Bahasa Malaysia (Chinese would be a plus)
1-2 years' experience in Account Management, Operations, Finance or Customer Service
A highly organised and detail oriented mindset
Experience with ZenDesk, Zoho or any Customer Service Support systems is a plus
