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Data Report Specialist - Call Center

Mô tả công việc

  • Managing master data, including creation, updates
  • Provide quality assurance of imported data, working with quality assurance analyst if necessary.
  • Commissioning and decommissioning of data sets.
  • Processing confidential data and information according to guidelines.
  • Helping develop reports and analysis.
  • Managing and designing the reporting environment, including data sources, security
  • Supporting initiatives for data integrity and normalization.
  • Generating reports from single or multiple systems.
  • Training end users on new reports and dashboards.
  • Providing technical expertise on data storage structures, data mining, and data cleansing.
  • Other tasks are assigned by Manager

Yêu cầu công việc

  • Having at least 1-year experience in Call Center is a plus
  • Use statistical methods to analyze data and generate useful business reports
  • Experience of a call center management, process & data driven environment
  • 2+ years’ Data mining experience
  • Able to turn project requirements into custom-formatted data reports
  • Able to do complete life cycle data generation and outline critical information for each Project Manager
  • Able to analyze business procedures and recommend specific types of data that can be used to improve upon them
  • Ability to collaborate effectively and work as part of a team
  • Strong attention to detail

Phúc lợi

Bảo hiểm theo quy định, Du Lịch, Phụ cấp, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Chế độ nghỉ phép