Data Quality Control (QCT) Senior Executive

Data Quality Control (QCT) Senior Executive - 34786

Operations - Vietnam Ho Chi Minh City, Ho Chi Minh 

Data - Quality Control Tower (QCT) Senior Executive

Job Responsibilities
Manage and develop Field Auditors virtually and provide basic technical support and guarantee
the timely development of the activities of the field audit process

Interpret information from multiple sources – alerts, QMS, PSRO and correlate data from QCT to
QMS reports

Use mapping functions, review alerts, chat online, review dashboards and guide teams in the
field to improve their data collection

Responsible for providing inputs to upgrade the system and make recommendations for better
quality of alerts

• Share learnings with other team members during important team meetings
• Proactively identify market / store trends
• Ensure the number of alerts for auditors remain under the defined threshold
• Identify training needs for continuous improvement in understanding process
• Share important instructions and ensure compliance
• Lead monthly virtual meetings
• Recruit and screen Auditor job openings
• Remotely manage and develop Field Auditors and provide basic tech support

Interpret information from multiple sources – alerts, QMS (Quality measurement system), PSRO
(Planning, Scheduling router optimization) and correlate data from QCT (Quality control tower) to
QMS reports

The role is accountable for remote managing of field auditors for data collection and data quality.
This involves exception handling, anticipation of the reasons for such exceptions and providing
real time solutions based on intelligence, using mapping functions, review alerts, chat online,
review dashboards & guide teams on the ground to improve their data collection

Responsible for providing inputs to upgrade the system & make recommendations for better
quality of alerts

Offers assistance to others on the team in a positive manner and display leadership and team

player capabilities to create solutions to everyday challenges for the data acquisition. Build
engagement and motivation among auditor teams.

Shares learnings with other team members during important team meetings

Proactively identify market / store trends

Responsible for team KPIs compliance. Ensure the number of alerts for auditors remain under
the defined threshold

Identify training needs for continuous improvement in understanding process

Effectively communicate in both virtual and face to face interaction and meetings

Follow up field visit queries aligning to Field team and reporting

Checking the audit data for the correctness of the entered statuses of outlets and received data,
prices, revenues.

Viewing reports, indicators, and monitoring to control the flow of production

Train and certify Sr. Auditors

(SFA ONLY) Monitor retention & attrition rate of field auditor team (both FT & SA)
Liaise with local recruiters to closely monitor the recruitment progress of new resources for
projects when needed
Provide timely coaching to associates for better performance
Proactively find root causes/ solutions for daily operational issues

SCOPE OF WORK:

Number of employees managed: 30

Role Requirements:

College degree preferred (depending on the market minimum years of experience may be stated)People Management: Ability to manage and develop remote teams.Effective Communication: Adopt troubleshooting approach including probing & listening; anticipating and providing solutions to auditors in field

• College degree
• Proficiency in English is required
• Ability to manage and develop a team virtually
• Strong analytical skills
• Effective communication with troubleshooting approach including probing and listening,

           anticipating and providing solutions to

• Ability to use appropriate interpersonal styles and methods to coach and guide Auditors toward

           better quality of data capture

• Professional maturity in relation to others and to work, which enable effectiveness while dealing

           with pressures and difficulties of a dynamic work environment

• Ability to come to an understanding of a situation, task, problem, opportunity
• Proficiency in collaboration tools (Google, MS Office, Skype, Chat s/w)
• Manage & report field budgeting & costing (advanceT&E+ Dealer Fee, reporting and ballancing)
• Monitoring progress report adhoc project & following up to complete
• Provide auditor's performance report and improvement action plan, then tracking and monitoring

#LI-MYS

About Nielsen:

Nielsen Holdings plc (NYSE: NLSN) is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. For more than 90 years Nielsen has provided data and analytics based on scientific rigor and innovation,continually developing new ways to answer the most important questions facing the media, advertising, retail and fast-moving consumer goods industries. An S&P 500 company, Nielsen has operations in over 100countries, covering more than 90% of the world’s population. For more information, visit www.nielsen.com.

Job Type: Regular 

Primary Location:  Ho Chi Minh City,Ho Chi Minh 

Travel:  No