CUSTOMER SUCCESS SPECIALIST (UPSTAR LABS)

  • Full-time

Company Description

UpStar Labs, an Incubator by KMS Technology, is started to help founders and developers build and launch great software in the global market. We invest in tech startups and provide the necessary support and infrastructure for them to be successful. Our portfolio companies include QASymphony, Kobiton, Katalon and WiTurn. If you are passionate, talented and ambitious, work with us or join one of our portfolio companies to conquer the world together.

Job Description

Katalon Studio team was assembled from KMS Technology automation enthusiasts to create Katalon Studio as a viable alternative to both open-source and commercial test automation solutions for both beginners and advanced testers.

Katalon Studio adoption rate has been very encouraging and was ranked as top automation tools by popular Automation websites and communities.

We are looking for a team member to connect user and the engineering team, playing the Product expert – ambassador role to support & consult users to make the best out of Katalon Studio.

The winning candidate will have the chance to work on an Agile product development and chance to work with international end users. UpStar Labs has one of the best office space in town and a team of enthusiastic –  young – dynamic members.

 

* Responsibilities:

• Verify issues raised by end users or from development team

• Working with end users to identify root causes of Katalon products problems and advising on the solution

• Presenting the product workshop - demo

• Updating self-help documents so end users can try to fix problems themselves

Qualifications

* Knowledge and Skills:

• Logical thinking – Diagnose capability

• Excellent communication skills

• Proficient English

 

* Pluses:

• Experienced in manual testing activities

• Have automation knowledge ie: Selenium, Appium and open source test frameworks.

 

*Personal Qualities:

• Friendly and Patient

• Time management

• Detailed oriented

• Concentration

Additional Information

* Perks you Enjoy

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & latest technology software products
  • Working & Developing with Passionate & Talented Team
  • Attractive Salary and Benefits
  • Flexible working time
  • Premium health care insurance for you and your loved ones
  • Company trip in every summer, big annual year-end party every year, team building, etc.
  • Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (football, ping pong, boxing, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!