Tiếng Việt

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Customer & Shopping Experience Director

Job requirement

About Tiki:

Tiki strives to be a company where consumers can find and discover virtually anything they want to buy online. As Vietnam’s local eCommerce champion, we believe in giving customers more of what they want - low prices, vast selection, and convenient shopping and delivery experience. Tiki is currently in a phase of hypergrowth and we are seeking highly driven, intelligent and creative people to join our team to improve the lives of Vietnam’s shoppers and sellers from around the world. Our current team has a good mix entrepreneurial and experienced technology and commerce leaders with demonstrated success in building and managing large scale business. We promise a culture that encourages risk taking, quick decision making and great impact on customers and society. Visit tiki.vn to explore.

About the role:

  • Using customer & market research, customer and user feedback, customer usage and competitive analysis to identify new product opportunities and enhancements
  • Researching competition and third party vendors to understand the market dynamics
  • Prioritizing, designing and implementing projects and enhancements
  • Leveraging data to make informed product decisions
  • Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide customers and associates with an unparalleled shopping experience
  • Aligns user experience efforts across products and projects
  • Communicates with key user and operational groups to understand business needs
  • Elicits ideas and assists team members with gaining shared understanding, and aligns the Commercial team and stakeholders
  • Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
  • Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise
  • Documents, reviews and ensures that all quality and change control standards are met
  • Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities
  • Receives and prioritizes incoming requests from business partners and stakeholders
  • Guides the analysis of user experience data and provides recommendations to address business needs

Job requirement

  • 8+ years of relevant work experience
  • Experience working as a UX Designer or Researcher in a modern software development based enterprise environment and overseeing team members
  • Proficiency in guiding more junior team members through User Experience fundamentals in a professional setting
  • Experience managing and growing team members in a professional setting
  • Experience balancing workloads across teams
  • Mastery in one or more of the following disciplines: user research, interaction design, information architecture, visual design; Experience with the others
  • Mastery in translating user needs into visual assets and guiding others to do so
  • Mastery in working as part of a collaborative, cross-functional modern software development team