Provide efficient and high quality services to customer to satisfy customer's needs and expectations within company's procedures/guidelines.
Give comments/ ideas on daily works to process/ procedure improvement (if any).
Handle requests and complaints from Call Center and social media interaction;
Receive and respond all inbound inquiry by phone, email, Facebook, chat and others as needed;
Coordinate with relevant departments to verify and solve customer’s complaints and requirement;
Check the availability of product in warehouse or store, approve the order on the system to deliver to client;
Follow up with SOS order to ensure it’s done on the system conducted by pharmacist;
Support Marketing team in calling client when they are winner for lucky draw scheme;
Check and process ecommerce orders from customers;
Report to Supervisor and Manager for any abnormality;
Update client complaints on AX system to promptly report to Manager processing those cases;
Support stores and other departments in matters related to Customer Services;
Comply with the Company’s processes, procedures, regulations, and standards;
Do alignment about the individual KPIs with the direct line manager and ensure the target achievement;
Strive to reach the Company’s Vision and live with our Core Values: Integrity – Be Cause In The Matter – Data Driven – Service Culture – Customer Experience.
Implement other tasks at line manager assigned.
Degree of Associate or advanced (Hospitality, Customer Services or other relevant fields)
Good at English
At least 01 year working experience at customer service or sales, preferably with experience in Retail, Stores chain
Good at problems solving ability according to effective priority
Good at effectively planning.
High responsibilities and good personal skills and teamwork
Willing to work under high pressures
Willing to work with flexible time to meet the work requirements
Pharmaceutical knowledge is a plus.
Job type: Permanent
Công Ty CP Dược Phẩm Pharmacity
Number of employees:
Established in November 2011, Pharmacity is proud to be the top modern and convenient retail pharmacy chain in Vietnam. Our vision is "pharmacity is the most...
Established in November 2011, Pharmacity is proud to be the top modern and convenient retail pharmacy chain in Vietnam. Our vision is "pharmacity is the most convenient pharmacy chain where customers fully entrust their health and wellness". With 2,200 dedicated and experienced Pharmacists across the country, Pharmacity serves customers faithfully with medicines from trusted sources, great care and giving a great customer experience. Pharmacity has opened more than 500 hundred pharmacies across 15 cities and provinces. By 2021, to ensure the convenience for customers to reach out to Pharmacity, we will spread our footprint to 1000 stores and strengthen our leading position in the Vietnamese pharmacy market.