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CUSTOMER SERVICES STAFF

Công Ty CP Dược Phẩm Pharmacity
Updated: 23/02/2021

Employment Information

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Chế độ thưởng
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

  • Provide efficient and high quality services to customer to satisfy customer's needs and expectations within company's procedures/guidelines.
  • Give comments/ ideas on daily works to process/ procedure improvement (if any).
  • Handle requests and complaints from Call Center and social media interaction;
  • Receive and respond all inbound inquiry by phone, email, Facebook, chat and others as needed;
  • Coordinate with relevant departments to verify and solve customer’s complaints and requirement;
  • Check the availability of product in warehouse or store, approve the order on the system to deliver to client;
  • Follow up with SOS order to ensure it’s done on the system conducted by pharmacist;
  • Support Marketing team in calling client when they are winner for lucky draw scheme;
  • Check and process ecommerce orders from customers;
  • Report to Supervisor and Manager for any abnormality;
  • Update client complaints on AX system to promptly report to Manager processing those cases;
  • Support stores and other departments in matters related to Customer Services;
  • Comply with the Company’s processes, procedures, regulations, and standards;
  • Do alignment about the individual KPIs with the direct line manager and ensure the target achievement;
  • Strive to reach the Company’s Vision and live with our Core Values: Integrity – Be Cause In The Matter – Data Driven – Service Culture – Customer Experience.
  • Implement other tasks at line manager assigned.

Job requirement

  • Degree of Associate or advanced (Hospitality, Customer Services or other relevant fields)
  • Good at English
  • At least 01 year working experience at customer service or sales, preferably with experience in Retail, Stores chain
  • Good at problems solving ability according to effective priority
  • Good at effectively planning.
  • High responsibilities and good personal skills and teamwork
  • Willing to work under high pressures
  • Willing to work with flexible time to meet the work requirements
  • Pharmaceutical knowledge is a plus.

More Information

  • Qualification: Intermediate
  • Age: Unlimited
  • Job type: Permanent

Company Overview

Công Ty CP Dược Phẩm Pharmacity

www.pharmacity.vn Number of employees: 1000-4999

Established in November 2011, Pharmacity is proud to be the top modern and convenient retail pharmacy chain in Vietnam. Our vision is "pharmacity is the most... View more

CUSTOMER SERVICES STAFF

Công Ty CP Dược Phẩm Pharmacity