Nhà Tuyển Dụng: Đăng Tuyển Dụng | Tìm Hồ Sơ

Thông tin tuyển dụng được đăng trên 4 website lớn       Truy cập hơn 800 ngàn hồ sơ ứng viên       Thông tin tuyển dụng được đăng trên 4 website lớn       Truy cập hơn 800 ngàn hồ sơ ứng viên

Customer Services Executive

Mô tả công việc

I. Roles and Responsibilities:

  • Receive the inquiries, requests, complaints from customers by phone, online chat, email or in-person; accurately and timely respond to them.
  • Coordinate with and follow up with the relevant departments to answer customers' inquiries as well as resolve the customers' requests, complaints… within the time frame specified by the company and/or as committed to customers.
  • Execute the Customer satisfaction survey by phone, online chat, email or in-person when appropriate and the periodically survey in writing in order to get customers’ experience on BW products and service.
  • Comply with customer service procedures and company regulations.
  • Learning about BW’s products and services and keep up to date with changes, if any.
  • Participate in seminar, conference, exhibition…or any training opportunities related to his/her job when assigned.
  • Other tasks assigned by his/her supervisor.

II. Authorities:

· Contact to and visit the customers, suppliers, authorities…in order to strengthen the bilateral relationship to get her/his job done smoothly.

· Propose the ideas for self-performance improvement as well as customer service quality improvement.

Yêu cầu công việc

- Excellent in Korean and English speaking

- Experiences in Services Company

- Real Estate Background is a plus.

- Willing to travel.

Phúc lợi

Bảo hiểm theo quy định, Du Lịch, Thưởng, Chăm sóc sức khỏe, Đào tạo