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Customer Service Team Leader

Updated: 15/10/2020

Employment Information


  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

  • 1. Lead and supervise day-to-day operations in all customer service activities to ensure customers are satisfied with a clear explanation and given solution in a timely manner.
  • 2. Provides daily direction and communication to employees.
  • 3. Ensure quality, customer satisfaction, productivity and service level targets are achieved.
  • 4. Utilize workforce management, agent scheduling and monitor real time adherence to schedule.
  • 5. Planning daily/weekly workload to support business priorities.
  • 6. Coach and review staff performance and provide feedback and further training for staff that requires additional support; Ensure employees have appropriate training and other resources to perform their jobs.
  • 7. Identify trends and escalate issues to manager in a timely manner, to enhance the customer experience, minimize corporate risk, and share best practices.
  • 8. Maintain accurate records and document all customer service activities and discussions.
  • 9. According to the nature of work and business situation, ready to receive new assignments and tasks from direct report directly

Job requirement

  • Degree in Business Administration or related field
  • Basic experience with Call Management Systems;
  • Workforce Management Systems,
  • Quality Monitoring Systems;
  • Negotiation and interpersonal skills;
  • Supervisory skills;
  • Communication skills; Analytical, Presentation skills;
  • Result oriented
  • Positive attitude, friendly, always willing to learn, listen, keep the commitment, respect and cooperation, innovation and creativity

More Information

  • Qualification: Đại học
  • Age: Unlimited
  • job_jobs_detail_job_gender: Female
  • Job type: Permanent

Company Overview

NINJA VAN VIỆT NAM Number of employees: 3000-5000

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.... View more

Customer Service Team Leader