CUSTOMER SERVICE STAFF (SALES SUPPORT OR FULL TIME)

Support the Sales team in approaching, consulting, and quoting logistics services to customers/Contact customers to advise on vessel schedules and shipment details for booking.

Plan to approach new potential customers and maintain service for existing ones/Book space with carriers, co-loaders, and airlines for shipments.

Coordinate with departments to promptly and efficiently handle customer needs for bookings, container pick-up/drop-off, and transportation procedures.

Track, update, and notify shipment status to customers and agents.

Monitor large shipments and resolve any issues during transport.

Process and maintain customer data and relationships.

Negotiate and finalize service contract terms with managed customers/Check door-to-door rates with agents for sales inquiries.

Assist the accounting department in debt collection.

Submit daily, weekly reports, monthly volume reports, and self-evaluate KPI.

Other tasks assigned by the Manager.

Education: Bachelor’s degree in Economics, Import-Export, or Logistics.

Experience: Minimum 2 years in a similar role.

Preference: Experience with US/Canada routes.

Skills: Excellent communication, negotiation, and problem-solving; proficient in office software; good English; strong teamwork and independence.

Traits: Proactive, responsible, detail-oriented, pressure-tolerant, long-term commitment to logistics, confidentiality awareness.