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Customer Service Staff (Non-voice)

Công Ty Cổ Phần Daikin Air Conditioning (Vietnam)
Ngày cập nhật: 30/07/2025

Thông tin tuyển dụng

Phúc lợi

Insurance, Travel opportunities, Allowances, Incentive bonus, Health checkup, Training & Development, Salary review, Seniority Allowance, Annual Leave

Mô tả công việc

1. Daily Operation:

  • Manage operation 3 teams: Mail Internal with 5 agents, System with 4 agents, MDC with 3 agents.
  • Ensure all inquiries from Non-voice channels: E-mail, Official Zalo, Facebook, Homepage, Daikin App, System Integrated in Call Center handled completed within same day, consist of Internal Request & External Request.
  • Discussing directly with the supervisor of Service Center to handle quicky request from customer/ service center.
  • Discuss to clear the process cross dept. & Support other depts to execute steps within Call center scope related to company programs as required.
  • Give instructions to teams / Handling complicated cases or cases out of SOP.
  • Closely monitor team workload and personnel changes to ensure timely coordination, work continuity, and team stability.
  • Coordinating directly with Quality Control Team in Call center to push Call agent improvement & build/ revise operation process as required.
  • Deploy the requirements of the management  to other teams exactly & specifically
  • Record problems arising from teams and offer solutions or request consultation from Manager (if necessary).
  • Making periodic reports/ providing data as required

 

2. KPI Management Team:

  • Control and monitor Call Center dispatch time, call quality & accuracy process target by KPI evaluation monthly & daily tracking tools.
  • Review operational processes and propose adjustments or improvements when necessary.
  • Support training team to build suitable training content & plan.

Giới thiệu về công ty

Công Ty Cổ Phần Daikin Air Conditioning (Vietnam)

https://daikincareers.com Tổng số nhân viên: 500

Daikin Việt Nam – tiền thân là Công ty Cổ phần Việt Kim – được thành lập vào năm 1995, chuyên phân phối các sản phẩm điều hòa không khí Daikin tại Việt Nam. ... Xem thêm

Customer Service Staff (Non-voice)

Công Ty Cổ Phần Daikin Air Conditioning (Vietnam)