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Customer Service Staff (B2B)

Customer Service Staff (B2B)

Công Ty CP Dược Phẩm Pharmacity
Updated: 14/08/2025
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Employment Information

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Phụ cấp
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Công tác phí
  • Nghỉ phép năm

Job requirement

  • Handle order requests from communication channels
  • Receive and respond all inbound inquiry by phone, email, B2B Zalo OA Channel and others as needed;
  • Coordinate with relevant departments to verify and solve customers’ complaints and requirement.
  • Check the availability of product in warehouse or store, approve the order on the system to deliver to client.
  • Follow up with SOS order to ensure it’s done on the system conducted by pharmacist.
  • Check and process ecommerce orders from customers;
  • Report to Manager for any abnormality;
  • Update client complaints on AX system to promptly report to Manager processing those cases.
  • Support stores and other departments in matters related to Customer Services.
  • Another assigned tasks from B2B Sales Manager

Job requirement

  • Degree of Associate or Below
  • At least 01 year working experience at customer service or sales, preferably with experience in Retail or Business-to-Business. 
  • Good at problems solving ability according to effective priority
  • Good at effectively planning.
  • High responsibilities and good personal skills and teamwork
  • Willing to work under high pressures
  • Willing to work with flexible time to meet the work requirements
  • Shift-based working time, 1 day OFF per week.
  • Shift 1: 8h - 16h30
  • Shift 2: 13h - 21h30

More Information

  • Qualification: College
  • Age: 23 - 28
  • Job type: Permanent

Company Overview

Customer Service Staff (B2B)

Công Ty CP Dược Phẩm Pharmacity

http://www.pharmacity.vn/ Number of employees: 5.000-9.999

Established in November 2011, Pharmacity is proud to be the top modern and convenient retail pharmacy chain in Vietnam. Our vision is "pharmacity is the most... View more

Customer Service Staff (B2B)

Công Ty CP Dược Phẩm Pharmacity

APPLY NOW
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