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Customer Service Specialist

Maas Education Group
Updated: 16/10/2020

Employment Information


  • Chế độ bảo hiểm
  • Chế độ thưởng
  • Tăng lương
  • Nghỉ phép năm

Job requirement

MAAS Education Technology is seeking for a professional and passionate Customer Service Specialist to join our MAAS Team. The primary role of a Customer Service Specialist is to act as a liaison, provide MAAS services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

An ideal candidate are genuinely excited to help customers. Problem-solving also comes naturally to customer service specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


· Deal directly with customers either by email, telephone, electronically

· Respond promptly to customer inquiries

· Handle and resolve customer complaints

· Process orders, forms, applications and requests and close deals with customers.

· Organize workflow to meet customer timeframes

· Direct requests and unresolved issues to the designated resource

· Manage customers' accounts

· Keep records of customer interactions and transactions

· Record details of inquiries, comments and complaints

· Record details of actions taken

· Prepare and distribute customer activity reports

· Maintain customer databases

· Manage administration

· Communicate and coordinate with internal departments

· Follow up on customer interactions

· After sales services are required as the Customer Life Value is over years.

· Team up with co-workers to ensure proper customer service

· Assist colleagues whenever necessary

Job requirement


· Proven customer support experience or experience as a client service representative

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Excellent English competencies, especially writing, and reading.

· University graduation


· Salary: max 9,000,000 VND Gross.

· Income: up to 15,000,000 VND

· Monthly Incentives.

· 13th month salary bonus.

· Parking and meals allowance.

· Insurance in accordance with the Labor Law.

· Working time: 8h30 – 17h30 from Monday to Friday

More Information

  • Qualification: Đại học
  • Age: Unlimited
  • Job type: Permanent
  • Working time: 8:30 - 17:30 from Monday to Friday

Company Overview

Maas Education Technology Number of employees: 12

Since founded, MAAS Education Technology (MAAS Edtech) aimed to operate an outstanding professional academic writing service to Students worldwide. No... View more

Customer Service Specialist

Maas Education Group