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Customer Service Officer

Công Ty Cổ Phần Y Khoa Hoàn Mỹ
Updated: 14/08/2018
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Employment Information

Benefits

Insurance, Travel opportunities, Incentive bonus, Health checkup, Training & Development, Salary review, Allowances, Annual Leave

Job requirement

  • Deal with customers via emails, in person or over the phone to schedule appointments and follow-ups
  • Maintain a follow up on the customer, and ensure that they have all the answers they need.
  • Liaise with all relevant and related departments to ensure good service delivery to customer
  • Organize Doctor schedule for appointments with customers and to notify all parties in the event of any change in appointment
  • Assist Doctor during Consultation with customers
  • Engage with customers with follow-up consultations to close a sales lead.
  • Prepare all necessary paperwork related to customers (e.g records of customers, price quotations, customer accounts and payments)
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Advise customers on basic hospital information and services.
  • Support Marketing team in promoting the brand of the hospital.
  • Prepare and submit relevant daily, weekly, monthly reports as required by managers
  • Other tasks assigned by the managers

Company Overview

Công Ty Cổ Phần Y Khoa Hoàn Mỹ

https://hoanmyjobs.com Number of employees: 300

Giới thiệu chung về Hoàn Mỹ Tập đoàn Y khoa Hoàn Mỹ không chỉ mang đến cho bạn cơ hội có một công việc hấp dẫn, mà còn rất nhiều cơ hội phát triển nghề... View more

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Customer Service Officer

Công Ty Cổ Phần Y Khoa Hoàn Mỹ

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