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Customer Service Ocean Export Coordinator

Job requirement

Key Tasks

  • To follow up on customer shipment advices and feedback to customer and overseas stations and make respective shipment arrangement (pickup, booking with airlines etc.).
  • Work out quotations for existing customers and providing obtained market information to sales.
  • To check and verify documents and update Track & Trace system.
  • To carry out approved proposed improvement and changes on procedures and systems made by supervisors.
  • To work within SOP’s and quotation from M&S and overseas offices.
  • To inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors standards and services.
  • To feedback pre-claim details and status to customers.
  • To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
  • To Update IHT for incident shipment
  • To verify and post incoming invoices
  • To handle job costing / control shipping run by obtaining loading confirmation from airlines and/or contractors
  • To handles customers statistics and reports.
  • To Closing file in Shipping Run (SAP)
  • To take up additional tasks as assigned

Job requirement

Function / Market

Min. 2 years experience in logistics/ forwarding industry; Knowledge of local and overseas custom and regulations; Basic geography knowledge; Good written and spoken English and Vietnamese; Good PC skills. Good communication skills.

Skills & Competencies

·        Management skills: Good customer management and problem solving skills.

Personality traits: Proactive, resourceful, responsible, independent and assertive. A good team player.

Educational background / Work experience

BA Foreign Trade. In same or similar position in freight forwarding industry.

Language: Fluent in English and Vietnamese.

Benefits

Máy tính xách tay, Bảo hiểm theo quy định, Du Lịch, Phụ cấp, Đồng phục, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Chế độ nghỉ phép