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Customer Service Manager

Vietnam Concentrix Services Company Limited
Updated: 19/11/2020

Employment Information

Job requirement

· Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction

· Establishing and managing relationship with stakeholders

· Oversight of team – organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities

· Responsible for following agreed governance model, escalation & communication plan

· To ensure team members achieve agreed standards in relation to their job assignments.

· To ensure training of new staff on the corporate policy rules to be adhered to

· To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules

· To monitor and document work schedule of staff and absences.

· Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth

· Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates

Job requirement

QUALIFICATIONS:

  • Candidate must have Bachelor’s degree in business, or a related field.
  • Very exellence in English.
  • Must have any 3rd language (Mandarin, Japanese & Korean).

EXPERIENCE: 

  • At least 08 years of professional experience in Customer Service/Operation Management in Call Center or releate services, at least 03 years of senior management experience (Manager level). Must possess effective communication skills (written and verbal)

COMMENTS:

  •  Ability to work under pressure
  • Corporate and process mind
  •  Excellent communication and quality orientation

More Information

  • Job type: Permanent

Company Overview

Vietnam Concentrix Services Company Limited

https://www.concentrix.com/different-by-design/ Number of employees: 500-999

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with... View more

Customer Service Manager

Vietnam Concentrix Services Company Limited