Customer Service Fresher (Japanese-Speaking)

Working time: Monday to Friday (8h30am - 5h30pm)

Location: Cobi Tower II, No. 2-4, Street No. 8, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam

Company Size: 20-30 employees

About Salvia

Salvia is a Singapore-based tech startup serving millions of users worldwide, providing guidance on love, marriage, psychology, family, and careers. Our expert advisors specialize in Astrology, Horoscope, Spirituality, and Tarot, offering insightful advice through a convenient mobile app. With a strong presence in the US, Europe, Latin America, German, Japan, Taiwan and more, Salvia enables users to connect with advisors anytime, anywhere.

The Job

We are looking for a Japanese-speaking Customer Service Executive to join our team and support the Japanese market. This role is integral to ensuring a smooth, positive experience for our Japanese-speaking users by addressing inquiries and resolving app-related issues. As a key point of contact, you’ll handle customer support across channels like chat and email, while also collaborating with our team to enhance our users’ experience.

Key Responsibilities:

• Provide responsive, professional customer support via chat, email, and other platforms.

• Address customer inquiries and resolve product-related issues efficiently.

• Support Salvia Advisors by managing and resolving queries on the advisor platform.

• Assist in maintaining and managing user feedback on the App Store and Google Play reviews.

• Collaborate with team members to ensure high customer satisfaction and operational effectiveness.

• Identify and report recurring issues or suggestions to improve product quality and user experience.