Work location: Ho Chi Minh
Salary:
Industry: Customer Service
Deadline to apply:
Level: Student / Internship
Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.
Graduated from High school or equivalent Majors is an advantage.
Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
At least 6-month experience in Customer Service roles or any relevant ones.
Number of employees: 5.000-9.999