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Nhà Tuyển Dụng: Đăng Tuyển Dụng | Tìm Hồ Sơ

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Customer Service Executive (Chinese)

Mô tả công việc

  • o follow up the orders from customers.
  • To respond and ensure the customer enquiries and requests are addressed in a timely manner.
  • To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
  • To handle customer complaints according to the Company procedures and service standard.
  • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
  • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
  • To assist and back up other team members and provide supports and report to Supervisor.

Yêu cầu công việc

  • Bachelor’s degree.
  • At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...
  • Must be strong written, verbal skills in English or English - Chinese (upper N5) bilingual.
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
  • Excellent customer service & presentation skills.

Phúc lợi

Bảo hiểm theo quy định, Phụ cấp, Xe đưa đón, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Chế độ nghỉ phép