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Customer Service Executive (Airfreight)

Công Ty TNHH Morrison Express Việt Nam
Updated: 23/02/2021

Employment Information


  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Job requirement

- Handle outbound/ inbound airfreight shipments

- Handle & qualify air bookings from Customer per SOP for nominated accounts

- Co-ordinate with overseas branch offices/ agents to follow up & perform other ad-hoc business which included airfreight, other value added services per Customer’s demand

- In charge of procurement for airfreight, value added services for both Nominated & Free hand business

- Ability to do P&L analysis; consolidation planning & strong negotiate skill to deal with carriers for rate/ space arrangement

- Collaborate with internal & external parties for smooth handling process from cargo receiving at origin till complete delivery to customer at destination.

- Strictly follow up & perform customers’ s KPI with zero-failure mindset

- Strictly follow up & compliance with IOP (Internal Operation Process) as well as internal Data system input in timely manner

- Follow up track & trace for cargo status and proactively update customers if any discrepancy, delays

- Co-operate with Finance Dept. to follow up customer’s payment

- Ability to do market intelligent, daily/ weekly/ monthly reports

- Practice sharing with other team member as well as other ad-hoc tasks assigned by Line Manager.

Job requirement

- Bachelor degree with experience in freight forwarding industry/ airfreight

- Logical thinking, proactive as well as flexibility in dealing with airfreight urgent issues

- Influence in English, MS. Offices as well as familiar with system input

- Good organization & time management

- Good at negotiation; communication and collaboration with internal & external customers

- Ability to take ownership of problem solving

- High responsibility, teamwork, patience, can work under high pressure.

More Information

  • Qualification: College
  • Age: Unlimited
  • Job type: Permanent

Company Overview

Công Ty TNHH Morrison Express Việt Nam

Number of employees: 25-99

Công Ty TNHH Morrison Express Việt Nam ĐC: Lầu 2, Tòa nhà Habimex, số 2B Phan Thúc Duyện, Phường 4, Q. Tân Bình, TP. Hồ Chí Minh Chi Nhánh Công Ty TNHH... View more

Customer Service Executive (Airfreight)

Công Ty TNHH Morrison Express Việt Nam