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Customer Service

Công Ty TNHH Đầu Tư Và Vốn Góp Shine
Updated: 08/04/2021

Employment Information

Benefits

  • Laptop
  • Du Lịch
  • Chế độ thưởng
  • Đào tạo
  • Tăng lương
  • Công tác phí

Job requirement

Business Objective Delivery:

- Inner Beauty is seeking qualified candidates with a background and/or strong interest in the nutrition field – Collagen film, for the position of Senior Customer Service. In this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products.

Main Responsibilities:

- Provide knowledgeable answers to the customer via the phone, email, hotline, live chat… inquiries regarding products

- Assist clients on order-on-line

- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc

- Follow-up on all customer requests to ensure provides the highest level of customer service in the industry

- Manage ongoing customer relationships utilizing our CRM tools

- Develop collaborative, positive working relationships with staff.

- Assist customers with after-sales service issues

- Be a primary contact for customer inquiries about our products and brand.

- Able to communicate concisely our company policies to client

Job requirement

QUALIFICATIONS AND EDUCATION REQUIREMENTS

-          University Degree, nice voice, southern accent voice is preferred.

-          5 years experience in the FMCG industry/OTC industry.

-          Good communicate

-          Strong eCommerce background

-          Solid understanding of brand development, trade marketing/promotion, and consumer goods industry dynamics.

-          Experience and knowledge in health & beauty products will be an advantage

-          Proactive & result-focused and follow up to the end

-          Project management skills, get-things-done attitude

-          Technical know-how with social media, search, websites, blogs, etc.

-          Strong analytical skills and strategic thinking

-          Excellent communication and interpersonal skills

-          Passionate & able to work under high pressure.

More Information

  • Qualification: College
  • Age: From 25
  • Job type: Permanent

Company Overview

Công Ty TNHH Đầu Tư Và Vốn Góp Shine

http://shine-investment.com/ Number of employees: 20

The first word for me would like to send the most respectful greetings to customers and investors. Formerly a Logistics company in Korea, facing a strong... View more

Customer Service

Công Ty TNHH Đầu Tư Và Vốn Góp Shine