To provide an efficient and high quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines.
To deal with internal customers (All departments) and external customers (customers, business partners) in order to get the assigned work(s) done and meet CC’s KPIs.
To give comment(s)/idea(s) on daily works to direct supervisor for process/procedure update/improvement (if any).
Set up work schedule every 2-week and do time keeper.
Organize training session for new CS staff
Organize every 2-week meeting to brief news or alert occurred situation.
Assign and handle customer’s complaint until end and make sure done on time.
Update and announce all processes & script if have any new or changed to team.
Mystery Shopper (Evaluate how pharmacists follow PMC Regulation)
Prepare and submit performance reports and records: daily, weekly, monthly to line manager (Problem & Complaint Report, Rule violation Report, Workload Report ….)
Completes operations by assigning and monitoring work, gathering .resources, communicating with other departments, resolving operations problems, maintaining reference manuals.
Support to build up & develop some scripts and processes.
Supervise a dynamic team to deliver excellent services to internal and external customer through rostering, monitoring, briefing, training and coaching.
Pass on information from upper management to employees and vice versa.
Comply with the Company’s processes, procedures, regulations, and standards;
Do alignment about the individual KPIs with the direct line manager and ensure the target achievement;
Strive to reach the Company’s Vision and live with our Core Values: Integrity – Be Cause In The Matter – Data Driven – Service Culture – Customer Experience.
Implement other tasks at line manager assigned.
Bachelor Degree or upper
Good at English
At least 01 year working experience at customer service or sales, preferably with experience in Retail, Stores chain
Good at English, problem-solving skill
Experience in customer services.
Analytical and critical thinking skills
Well-developed presentation and communication skills
Job type: Permanent
Công Ty CP Dược Phẩm Pharmacity
Number of employees:
Established in November 2011, Pharmacity is proud to be the top modern and convenient retail pharmacy chain in Vietnam. Our vision is "pharmacity is the most...
Established in November 2011, Pharmacity is proud to be the top modern and convenient retail pharmacy chain in Vietnam. Our vision is "pharmacity is the most convenient pharmacy chain where customers fully entrust their health and wellness". With 2,200 dedicated and experienced Pharmacists across the country, Pharmacity serves customers faithfully with medicines from trusted sources, great care and giving a great customer experience. Pharmacity has opened more than 500 hundred pharmacies across 15 cities and provinces. By 2021, to ensure the convenience for customers to reach out to Pharmacity, we will spread our footprint to 1000 stores and strengthen our leading position in the Vietnamese pharmacy market.