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Customer Service Assistant (Đà Nẵng, Temp. 8 Months, Outsourced Contract)

Heineken Vietnam Brewery
Updated: 16/01/2020

Employment Information

Job requirement

- Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.

- Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.

- Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (e.g. service level, costs).

- Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement.

- Administer and document customer orders, inquiries and complaints (e.g. enter data into standard company systems), in accordance with established procedures.

- Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers.

- Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.

- Focus on safety, support business continuity within Customer Service.

Job requirement

- Ability to effectively work cross-functionally

- Ability to think both on strategic and operational level

- Experience of working directly with Customers

- Strong listening skills

- Local language + English both oral and written preferred

- Working time: Monday to Friday and half of Saturday

More Information

  • Job type: job_searchjob_labelparttime

Company Overview

Heineken Vietnam Brewery

https://heinekenvietnamcareers.com/ Number of employees: 1500 - 2000

Heineken Vietnam Brewery, was established on December 9th, 1991 by Saigon Trading Group (SATRA) and Asia Pacific Breweries Ltd. (APBL) – now Heineken Asia... View more

Customer Service Assistant (Đà Nẵng, Temp. 8 Months, Outsourced Contract)

Heineken Vietnam Brewery