Customer Service - App Du Lịch Tiếng Anh/Mạng Xã Hội

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Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.

Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations.

Ensuring a high level of customer service and a positive guest experience.

Proactively updating information/knowledge about customer service.

Average Income: 10.000.000 - 13.000.000 vnd/month.

Base Salary: 7.500.000 vnd/month.

Meal allowance: 500.000 vnd/month.

Night shift allowance: 30% base salary.

Complexity allowance: 1.000.000 vnd/month (valid after passing 2-month probation).

Monthly KPI incentive: 900.000 – 1.200.000 vnd/month. 100% salary in 2-month probation time.

Join the insurance regimes according to the provisions of the Labor Law.

Accident insurance 24/7. 14 days of leave/year. 13th Monthly Salary.

Annual Health Checkup. Working in a dynamic, professional environment with many opportunities for advancement