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Customer Operation Executive

Công Ty TNHH Hasaki Beauty & S.p.a
Updated: 03/07/2025

Employment Information

Benefits

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm, CLB thể thao, Benefits: Competitive income. 13th month salary, annual performance review. Social Insurance. Parking fee allowance (if any). Provided with equipment and tools for work.

Job requirement

Report to: ODM Commercial & Ops Director.

Location: 555 3/2 Street, 8 Ward, District 10, Ho Chi Minh City.

Working time: 8:30 AM to 5:30 PM (Monday – Friday) and 8:30 - 12:30 (Saturday Morning).

Responsibilities:

1. Customer Operation (CO) Tasks:

  • Respond to inquiries: Handling customer inquiries through various communication channels like live chat, email, phone, and social media, regarding products and orders.
  • Issue resolution: Addressing problems such as defective products, incorrect orders, and refund requests, ensuring compliance with the company’s return and warranty policies.
  • Order tracking: Helping customers track the status of their orders and deliveries, and resolving any shipping-related issues they may encounter.
  • Product and payment guidance: Providing information on products, payment methods, and promotional offers to assist customers through the purchasing process.
  • Collecting and responding to feedback: Gathering and acting on customer reviews and feedback to improve services and products.
  • Account health management: Monitoring and ensuring the health of the shop's account, which could involve tracking metrics such as sales, customer satisfaction, and product performance.
  • Livestream support: Providing assistance during live streaming events, possibly assisting with customer queries during these sessions.

2. Prepare Account Health Reports:

  • Reporting (Weekly, Monthly, Quarterly): The role involves creating reports that analyze the health of the shop's account and other relevant metrics. These reports will be result-oriented, meaning they focus on outcomes and performance improvement.

3. Other Tasks/Projects:

  • Additional responsibilities: The employee may be tasked with other duties or special projects as assigned by the team leader or manager, potentially related to improving customer service or supporting other business functions.

Company Overview

Công Ty TNHH Hasaki Beauty & S.p.a

https://hasaki.vn/ Number of employees: 25-99

Hasaki luôn tôn trọng khách hàng, lấy niềm vui, sự hài lòng của khách hàng để làm động lực, không ngừng tìm kiếm các sản phẩm tốt nhất để mỗi khách hàng đều có... View more

Customer Operation Executive

Công Ty TNHH Hasaki Beauty & S.p.a