Nơi làm việc: Phnompenh
Mức lương:
Ngành nghề: Hành chính / Thư ký
Get to know our Team:
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Get to know the Role:
-Guide our drivers and passengers in using our products
-Manage service inquiries and disputes arising from our drivers and passengers
-Provide excellent customer service to our customer base
-Maintain good relationships and community building efforts with drivers and passengers
The day-to-day activities:
- Create article for Help Center
- Provide Training and support to team
- Assist Team Manager for team improvement
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
The must haves:
- Excellent in English (Translating, speaking, listening, writing)
- Be able to use visual tool (Power point, Photoshop or any editing software)
- Have a great creative mindset and challenging
Grab Vietnam