Customer Insights Analyst

Get to know our Team:

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Get to know the Role:

-Guide our drivers and passengers in using our products

-Manage service inquiries and disputes arising from our drivers and passengers

-Provide excellent customer service to our customer base

-Maintain good relationships and community building efforts with drivers and passengers




The day-to-day activities:

- Create article for Help Center

- Provide Training and support to team

- Assist Team Manager for team improvement

- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner

- Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor

- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.




The must haves:

- Excellent in English (Translating, speaking, listening, writing)

- Be able to use visual tool (Power point, Photoshop or any editing software)

- Have a great creative mindset and challenging