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Customer Experience Specialist (Mobile App)

Công ty TNHH Phát triển Phú Mỹ Hưng
Updated: 25/03/2020

Employment Information

Benefits

  • Bảo hiểm theo quy định
  • Phụ cấp
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Chế độ nghỉ phép

Job requirement

Phu My Hung Development Corporation (PMH Corp) - the most prestigious real estate developer in Vietnam is launching new subsidiary IT company to apply new technology serving for residential ecosystem.

Overall about our mobile app - Livin PMH

We are building a mobile app provides 4.0 technology for the ecosystem which not only serves to our residents but also expands to nearby zone users. It includes managing tools for in & out, online gateway (online payment), booking extra services & especially hot deals, hot discount vouchers... Get more information by:

  • Download & enjoy your experience in Appstore / Google Play
  • General look via our FB - "Livin PMH"

We are looking for a Customer Experience Specialist (Mobile App) (*Our customer is app user)

  • To communicate with users, acknowledge and resolve user complaints through email/hotline, forward to related departments if need.
  • To keep track records of user feedbacks, comments and complaints, make analysis and report weekly, monthly, yearly
  • To analyse complaints, handle face to face situations.
  • To respond promptly to user inquiries.
  • To provide accurate, valid and complete information; advice on company information.
  • To handle users complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • To interact & cooperate with related departments for problem solving
  • To control all department feedback be responded on time
  • To ensure user satisfaction and provide professional customer support.
  • To inform & explain users of deals and promotions
  • To keep record of tracking Marketing advertisement channel

Others information:

  • Working from 8:30 AM – 5:30 PM (Monday to Friday + 2 Saturday mornings/month)
  • Working at Nguyen Van Linh Parkway, Tan Phu Ward, Dist. 7, HCMC

Job requirement

  • Proven working experience as a Customer support, Customer Serivice, Cutomer Experience, App users experienceat least 3 years
  • Experience in providing customer service support
  • Knowledge of management methods and techniques
  • Proficiency in English is a must, Speak Chinese or Korean is a plus
  • Working knowledge of customer support/service software, databases and tools
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation 

More Information

  • Qualification: Đại học
  • Age: Unlimited
  • Job type: Permanent

Company Overview

Công ty TNHH Phát triển Phú Mỹ Hưng

http://phumyhung.com.vn/vn/ Number of employees: 800-1000

“On the wild marshland, a group of people have tried their best over the past 15 years to set up the current Phu My Hung New Urban Area. Based on these sizable... View more

Customer Experience Specialist (Mobile App)

Công ty TNHH Phát triển Phú Mỹ Hưng