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Work location: Ho Chi Minh
Salary:
Industry: Medical / Healthcare , Retail / Wholesale
Deadline to apply:
Level: Experienced (Non - Manager)
Experience:
- Lead and implement CX projects related to pharmaceuticals, vaccines, and healthcare services.
- Design and execute surveys, collect feedback from web/app, chat, call, in-store channels.
- Work with IT and cross-functional teams to optimize CRM and loyalty programs.
- Analyze customer behavior trends, generate reports, and provide business recommendations.
- Prepare and submit periodic work reports.
- Complete other tasks as assigned by superiors.
- Bachelor’s degree in Business Administration, E-commerce, Marketing or related fields.
- Minimum of 2 years of experience in customer experience management, CRM, or related roles within e-commerce, retail, or consumer healthcare services.
- Deep understanding of customer experience metrics (NPS, CSAT, CES) and best practices within the healthcare and pharmaceutical industry.
- Proficiency in CRM platforms and data visualization tools (e.g., Power BI, Tableau).
- Knowledge of customer journey mapping and usability testing methodologies.
- Strong problem-solving and critical thinking skills.
- Proactive and customer-centric mindset with a results-driven approach.
- Ability to handle multiple projects simultaneously and work under tight deadlines.
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CÔNG TY CỔ PHẦN DƯỢC PHẨM FPT LONG CHÂU
https://tuyendung.frt.vn/ Number of employees: 10.000-19.999
