Customer Experience Manager- Hanoi - TA163

Laptop, Insurance, Travel opportunities, Allowances, Uniform, Incentive bonus, Health checkup, Training & Development, Salary review, Business Expense, Seniority Allowance, Annual Leave, Sport Club

Join Our Leadership Team as Head of Customer Experience at One of Vietnam’s Leading Banks.

At VPBank, we are committed to delivering exceptional banking experiences that delight our customers and drive innovation. As a Head of Customer Experience, you will play a pivotal role in leading our customer-centric transformation, driving strategic initiatives that enhance the experience for millions of customers across Vietnam and beyond.

What You’ll Do:

As the Head of Customer Experience, you will:

• Lead the development and execution of our bank-wide CX strategy, working closely with leadership to align customer journeys with business goals.
• Oversee all customer touchpoints, ensuring a seamless omnichannel experience across digital, mobile, and branch interactions.
• Champion innovation by introducing cutting-edge digital tools and customer engagement methods that set VPBank apart in the market.
• Utilize data-driven insights and customer feedback to continuously improve services, products, and customer satisfaction.
• Foster a customer-centric culture across all divisions by collaborating with internal teams, ensuring every employee plays a role in delivering an outstanding customer experience.